Citi Assists U.S. Customers and Small Businesses Impacted by COVID-19

by Tom Smith

Anand Selva, CEO, Citi’s U.S. Consumer Bank. 

As the COVID-19 situation continues to evolve, Citi will offer assistance to impacted customers in the U.S. through a range of measures, including fee waivers for Citibank customers, hardship programs, and additional small business support, such as extended banker availability.

“This is a rapidly evolving situation and we want our customers to know we are here to provide assistance should they need it,” said Anand Selva, CEO, Citi’s U.S. Consumer Bank. “We continue to monitor developments closely and will evaluate additional actions to support our clients and communities as needs arise.”

Citibank’s individual and Small Business customers impacted by COVID-19 may be eligible for the following assistance, effective Monday, March 9, 2020 for an initial thirty days.

  • Retail Bank: Fee waivers on monthly service fees; waived penalties for early CD withdrawal.
  • Small Business: Fee waivers on monthly service fees and remote deposit capture; waived penalties for early CD withdrawal; Bankers available after hours and on weekends for support.

In addition, we have “always on” assistance programs for eligible credit card customers, including credit line increases and collection forbearance programs.

We will continue to monitor the situation to determine extension or expansion of available assistance.

Customers impacted by the virus are encouraged to contact Citi’s 24/7 dedicated assistance line to discuss how we may be able to assist based on their individual or small business needs. Information is also available on

We encourage customers to access their accounts 24/7 using Citibank Online or the Citi Mobile App to check balances, transfer funds, deposit checks or find the nearest ATM, including more than 65,000 fee-free ATMs nationwide.

Citi has taken a number of preventive measures to protect colleagues and customers, including making hand sanitizer readily available in branches and educating branch teams on best practices recommended by the Centers for Disease Control (CDC).


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